Privacy Policy
This Privacy Policy explains how VIDAL Home Care (the “VIDAL”, ‘we”, or “us”) collects, uses, shares and protects information collected through our technology. applications, websites, content, products, and services (the “Platform”). The Platform enables people seeking non-medical, in-home personal care (the “Care Services”) to be connected with independent, third-party providers of Care Services (“Independent Care Providers*). The person receiving the Care Services (the “Recipient”) may be you or another person for whom you have the authority to order Care Services, such as a parent or other relative.
We may collect the following kinds of information:
VIDAL collects information from you when you provide it to us. This happens when you register for our website, use the Platform, or communicate with us, such as through our website, applications, email, SMS, over the telephone or in person. The information you provide us may include information that personally identifies you (“Personal Information” or “PIl”), such as name, email address, phone number or your mailing address. We also collect your credit card information in order to process payments for Care Services.
You may also provide us information about a person whose care is being managed through the Platform, such as that person’s Personal Information, conditions relative to the Care Services, special needs and preferences. You agree not to provide us information about any other person unless you have that person’s express permission.
You or the Recipient may provide information to the Independent Care Providers. The Independent Care Providers will use the Platform to manage and communicate with you about the Care Services that they are providing, including by entering information about the Care Services and the recipient of the services into the VIDAL application and websites, which will make it available to us.
VIDAL uses cookies, web beacons, embedded scripts and similar methods to collect information about how users use and interact with our services through our website and applications. Cookies can also be used to remember you and your preferences. You can disable cookies through your browser settings, in which case some of the features of our services may not function properly.
If you are interacting with our website or applications on a mobile device, your mobile carrier may automatically send us your device and hardware ID, device type, carrier, carrier user ID, the content of your request and basic usage statistics about your device and usage of our website or applications. We do not store this information or use it for any purpose. If you provide it to us or send us a message from your mobile device, we may also collect your phone number. Your device may also store information about your usage of our website and applications. Please consult your device documentation on how to manage local storage.
When you access our website through a browser, application or other client, like other web providers, our servers automatically record certain information. This data is recorded in server logs and may include information such as your web request, your interaction with the website, the website that you were visiting when you came to our website, your Internet Protocol (IP) address, your browser type and language, the date and time of your request, and your cookie data.
