Vidal collects information from you when you provide it to us. This happens when you register for our website, use the Platform, or communicate with us, such as through our website, applications, email, SMS, over the telephone or in person. The information you provide us may include information that personally identifies you (“Personal Information” or “PII”), such as name, email address, phone number or your mailing address. We also collect your credit card information in order to process payments for Care Services.
You may also provide us information about a person whose care is being managed through the Platform, such as that person’s Personal Information, conditions relative to the Care Services, special needs and preferences. You agree not to provide us information about any other person unless you have that person’s express permission.
You or the Recipient may provide information to the Independent Caregivers. The Independent Caregivers will use the Platform to manage and communicate with you about the Care Services that they are providing, including by entering information about the Care Services and the recipient of the services into the Vidal application and websites, which will make it available to us.
3. Sharing of Personal Information
5. Updating Your Personal Information
You can contact us by emailing us at [email protected] and we will make good faith efforts to provide you with access to your Personal Information in order to correct, amend or delete it unless prohibited by law. We may decline to process requests if it would require effort disproportionate to the privacy risk, would violate the rights of others or would prejudice an ongoing legal proceeding or investigation. Because of the way we make back-up copies of our data, residual copies of the information may remain in our backup systems. We also may not be able to delete Personal Information that you have submitted through public activities, and even after removal and it may remain viewable in cached and archived locations or on other websites not within our control. We may charge a reasonable fee to access your Personal Information if to do so would require disproportionate effort. Updating or deletion of your Personal Information will not have any effect on other information that Vidal maintains.
7. Communicating with You
7.1. Emails and other notifications
You agree that Vidal may send you communications relating to your account and the Vidal services. These communications may be through email, telephone, SMS or notifications through applications. You can elect not to receive certain marketing messages from Vidal by email by following the instructions in the email or by contacting us, but you cannot elect not to receive administrative messages relating to your account or legal matters. You consent to receiving all legally-required notifications from Vidal through display on our website, through the email you provide to us, or through the email associated with your Vidal account, which may be the email associated with any of your third-party IM Websites or social networks through which you connect to Vidal (such as Facebook).
7.2. Comments and Questions
Vidal Home Care 1-1801 Yonge St. Toronto, ON M5E 1W7
8. Children's Online Privacy Protection Act
Vidal may immediately terminate our agreement, as evidenced by these Terms, or the offering of the Platform or any portion thereof, at any time for any reason, through notice as provided below. You may cancel your account at any time by calling us or by emailing us at [email protected] Upon any termination, discontinuation or cancellation of the offering of the Platform, the following provisions will survive: “About the Vidal Platform”, “Scheduling and Payment”, “Vidal Display,” “Content and Ownership,” “Caregivers and Care Services” “Disclaimers; Limitation of Liability; Indemnity”; “Dispute Resolution; Arbitration” and “General.”
Vidal may give notice by means of a general notice on the Platform, electronic mail to your email address in your account, or by written communication sent by first class mail or pre-paid post to your address in your account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Vidal, with such notice deemed given when received by Vidal, at any time by first class mail or pre-paid post to Vidal Home Health Care, 1 Yonge St #1801, Toronto, ON M5E 1W7, or upon receipt when sent by email to Vidal at [email protected]
You may not assign these Terms without Vidal’s prior written approval. Vidal may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Vidal’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Vidal’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Vidal in writing.
9. Do Not Track
Our Service may contain links to third-party web sites or services that are not owned or controlled by Vidal Home Care.
Vidal Home Care has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Vidal Home Health Care shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.