- The date
- Start time and end time
- Location –> choose from your list of Saved Locations
- Selected Caregiver –> choose from your list of favourite Caregivers
- Special Instructions –> provide details regarding daily routine, errands, medication reminders, meal preparation, etc for your Caregiver
How do I cancel my Care Visit request?
You can cancel a Care Visit request at any time. To cancel a Care Visit request:
- Go to My Visits
- Go to Requested tab
- Next to the Care Visit request you want to cancel, click View Details.
- Choose Cancel Request
There is no penalty for cancelling a Care Visit request.
What is the Vidal Home Care cancellation policy?
What happens if my Caregiver cancels a Care Visit?
My Caregiver didn’t check in (or check out) at the right address.
My Caregiver never arrived.
How do referrals work?
If you’re happy with the home care you’ve received from Vidal Home Care, tell your friends and family about it and Share the Care! Share your referral code with friends and family. When they request care (of 3 hours or more) they will get 1 hour of care for free. You will get a free hour of care too. You can see these hours accumulate in the Referrals screen of your app. These hours will automatically apply to Care Visits of 3 hours or more. 1 free hour will apply per Care Visit.
My Care Recipient is a veteran and is receiving home care from the CCAC. Any additional private care purchase should be tax-exempt.
Please contact us to discuss and submit the required documentation. Once processed, your home care charges from us will be tax exempt.
Why should I pay and communicate through the Vidal app directly?
How does Vidal help build credibility between Caregivers and Care Recipients?
We aim to create a transparent and safe experience when Care Recipients and Caregivers interact on the Vidal app. We provide the tools with which Care Recipients and their families can find Caregivers and connect with them to determine compatibility. We also provide the ability to save favourite Caregivers so that they can be easily found again in the future. For many families, having consistent Caregivers is very important. Some other features that we provide in order to build a transparent and safe environment include pre-screening of Caregivers, our secure messaging system, and Star Reviews process. Please report any suspicious or inappropriate activity by any Care Recipient or Caregiver you connect with on the Vidal app. We will promptly investigate.