Terms and Conditions (“Terms”)
As a referral agency, Vidal offers the Platform to enable people who need non-medical, in-home personal care (the “Care Services”) to be connected with third-party providers of Care Services (“Caregivers”) through the Platform. The person receiving the Care Services (the “Recipient”) may be you or another person for whom you have the authority to order Care Services, such as a parent or other relative. As a referral agency, we merely act as an intermediary between you and the Caregiver and our responsibilities under these Terms are limited to facilitating the availability of the Platform and collecting payments on behalf of the Caregiver. You and the Caregiver establish a direct relationship with respect to the Care Services.
Vidal checks the background and experience of the Caregivers via third party background check services and other means; however, you must decide whether a Caregiver is suited to your needs and whether to work with a particular Caregiver. The Care Services are provided solely by the Caregivers, and without limiting any other terms of these Terms, Vidal itself does not provide or warrant the Care Services. Vidal is not responsible for any personal injury, damage or harm resulting from your scheduling or use of Care Services or your interaction with any Caregiver. Vidal is not the employer of the Caregivers – See Section 4.
No Professional or Medical Advice
The Care Services and the Platform are not medical service or advice and are not intended to replace or substitute any professional or medical advice. Vidal expressly disclaims, and you expressly release Vidal from, any and all liability concerning any treatment, action by, or effect on any person following the information offered or provided within or through the Platform or in connection with the Care Services. You should consult with an appropriately trained professional or medical provider for all concerns that require professional or medical advice.
These Terms constitute an agreement between Vidal and you, on behalf of yourself and any Recipient. You represent and warrant that (a) you and the Recipient (if not yourself) are at least 18 years old and the age of legal majority in your jurisdiction; and (b) if the Recipient is someone other than yourself, you have the full power and authority to bind that person to these Terms. In that case that person shall also be bound by these Terms, and every reference in these Terms to “you” and “your” shall also include the Recipient.
Changes to Terms or Platform
Vidal may modify these Terms at any time, in its sole discretion. If we do so, we will let you know either by posting the modified Terms on the Platform or through other communications in accordance with Section 9. It is important that you review the Terms whenever we modify them because if you continue to use the Platform after we have made the modified Terms available via the Platform, you are indicating to us that you agree to be bound by the modified Terms. If you do not agree to be bound by the modified Terms, then you may not use the Platform anymore. Because our Platform is evolving over time we may change or discontinue all or any part of the Platform, at any time and without notice, at our sole discretion.
3. Scheduling And Payment
Appointments for Care Services with Caregivers can be scheduled through the Platform or by calling 1-888-97 VIDAL. Your request for Care Services is only accepted when you receive a confirmation of the scheduled appointment times.
General Payment Terms
Service Fees do not include any reimbursement costs or expenses associated with the Care Services, such as food for the Recipient or costs associated with any outing. Payment or reimbursement arrangements for those expenses must be made between you and the Caregiver directly.
Cancellation by You
You may cancel any appointment for Care Services on the Platform (mobile or web app) or by calling Vidal at 1-888-97 VIDAL no later than 24 hours prior to the scheduled appointment. You authorize us to charge your credit card for any scheduled Care Service appointments that you do not cancel in accordance with this paragraph, including if the Caregiver is unable to deliver the services due to the unavailability of or refusal by the Recipient. Certain discounted or promotional rates may be subject to additional restrictions and penalties for cancellation, which will be outlined in connection with the discount or promotion.
Cancellation or Substitution by Caregiver
If a Caregiver is unable to make any scheduled appointment and Vidal receives sufficient advance notification, Vidal will make the appointment available to another Caregiver through the Platform. Vidal cannot guarantee that a replacement will accept the appointment in sufficient time, and if no replacement is available, you will not be charged for the appointment.
If a Caregiver shows up for a scheduled Care Visit and no one is home, s/he will try contacting the Care Recipient by phone at the phone number saved to the Care Recipient profile. The Caregiver will attempt to make contact for 10 minutes, after which, s/he will mark the Care Visit as a No Show. You will be charged for the duration of the scheduled Care Visit if it is marked as a No Show.
Discounts and Promotion
From time to time, you may be offered discounted or promotional rates (in an amount subject to Vidal’s sole discretion), which will be subject to any additional terms outlined in connection with such discount or promotion.
No refunds or credits will be provided once your credit card has been charged, except that at our sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific promotions, or to correct any errors we have made, or as provided under “Discounts.”
If we determine that you have used the Platform under false pretenses, by providing false information, or for purposes other than a bona fide intention to receive Care Services from a Caregiver, we may charge your card on file a fee equal to $300, representing damages suffered by us from the fraudulent usage. If we determine that our damages exceed $300, we may bring an action against you.
4. Caregivers and Care Services
You acknowledge that Vidal has invested significant resources in recruiting its Caregivers. In the event that you hire any Caregiver that has been contracted through Vidal within the past twelve (12) months, you will pay Vidal a placement fee equal to $10,000. You acknowledge that this is a reasonable representation of damages suffered by Vidal. If you hire a Caregiver directly you will assume responsibility for all screening, taxes, insurance, overtime and other requirements. Vidal may also terminate its Agreement with you immediately.
If you have elected to have the Caregiver provide transportation in your (or the Recipient’s) car, you will be responsible for all necessary insurance to cover any accidents or liability that may occur. If you have elect to be transported in the Caregiver’s car, you understand that the Recipient will ride in the Caregiver’s personal car as a passenger of the Caregiver. Vidal expressly disclaims, and you hereby expressly release Vidal, from any responsibility or liability for any damages resulting from your use of transportation services from a Caregiver.
Vidal does not designate any portion of your payment as a tip or gratuity to the Caregiver. While you are free to provide additional payment as a gratuity to any Caregiver, you are under no obligation to do so. You are responsible for determining whether any gratuity is reportable to any taxing authority and for making such report or paying any applicable taxes.
Whenever you or the Recipient is asked to provide ratings of the Caregiver, you agree that all ratings will represent the independent, honest and genuine opinion of the person providing the rating.
The Care Services do not include medical care of any kind, including emergency care, and no part of the Service Fees constitute compensation for any medical or emergency care. If an emergency occurs while a Caregiver is with a Recipient, neither the Caregiver nor Vidal shall be liable for any damages resulting from any act or omission of the Caregiver. Whether a Caregiver renders emergency care is at the discretion of the Caregiver. Caregivers and, if applicable, Vidal, shall be entitled to the full benefit of any “Good Samaritan” laws.
You are responsible for providing a safe and secure working environment for the Caregiver, and for obtaining all necessary insurance to protect against harm to the Caregiver. If a Caregiver detects violence or abuse affecting the Recipient, the Caregiver may be required by law to report that abuse to law enforcement.
5. Your Use Of The Platform
If you want to use the Platform, you will have to create an account. You are responsible for all activity that occurs under your account, whether or not you know about it, and you agree to maintain the security and secrecy of your account username and password at all times. Please notify us immediately of any unauthorized use of your account. If you communicate with us over the phone or in person, such as by ordering or changing services, providing information, or rating a Caregiver, you authorize us to update your account on your behalf to reflect such communications.
Information You Provide Us
Communications from Us
You consent to the receipt by both you and the Recipient of calls to your mobile phone number and text (SMS) messages from both Vidal and the Caregivers who are providing Care Services to the Recipient. Standard voice and data charges from your phone carrier may apply to these calls and texts. You may also receive email communications from Vidal or Caregivers, such as information about the services, newsletters, special offers, and account reminders and updates. You can remove yourself from communications that are not related to the delivery of services by following the instructions in the email. If you do not want to receive communication of sensitive or confidential information by email, please notify us at [email protected]
Rights and Terms for Apps
Subject to your compliance with these Terms, Vidal grants you a limited, non-exclusive, revocable, non-sublicensable and non-transferrable license to download and install a copy of the App on a mobile device or computer that you own or control and to run such copy of the App solely for your own personal non-commercial purposes. You may not copy the App, except for making a reasonable number of copies for backup or archival purposes. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App available to multiple users through any means. Vidal reserves all rights in and to the App not expressly granted to you under these Terms.
Use of the Platform
You agree to comply with all applicable laws when using the Platform, and you may only use the Platform for lawful purposes. You will not in your use of the Platform cause nuisance, annoyance, inconvenience, or property damage, whether to the Caregiver or any other user or third party. You will not take any of the following actions with respect to the Platform: reproduce, distribute, license, resell, copy, reverse engineer, mirror, frame, scrape, data mine, spam, access in an unauthorized manner, interfere with, or use to build competitive or similar products.
6. Disclaimers; Limitation Of Liability; Indemnity
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. VIDAL MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE (I) REGARDING THE RELIABILITY, TIMELINESS, SAFETY, SUITABILITY, OR AVAILABILITY OF THE PLATFORM, CONTENT OR AN VIDAL DISPLAY OR ANY SERVICES REQUESTED THROUGH THE USE OF THE PLATFORM, OR (II) THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR WILL BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS.
VIDAL EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY CAREGIVER OR OTHER THIRD PARTY. WE DO NOT, AND CANNOT CONTROL YOUR OR ANY RECIPIENT’S INTERACTION WITH ANY CAREGIVER; WE EXPRESSLY DISCLAIM ANY LIABILITY ARISING FROM SUCH INTERACTION. VIDAL ASSUMES NO RESPONSIBILITY FOR ANY CAREGIVER’S FAILURE TO COMPLY WITH ANY APPLICABLE LAWS AND REGULATIONS.
VIDAL’S RESPONSIBILITIES UNDER THESE TERMS ARE LIMITED SOLELY TO FACILITATING THE AVAILABILITY OF THE PLATFORM AND COLLECTING PAYMENTS ON BEHALF OF THE CAREGIVER. THE CAREGIVER, NOT VIDAL, IS RESPONSIBLE FOR THE CARE SERVICES. WE EXPRESSLY DISCLAIM ANY LIABILITY ARISING FROM THE CARE SERVICES.
Limitation of Liability
YOU ACKNOWLEDGE AND AGREE THAT, AS BETWEEN YOU AND VIDAL, TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU ASSUME THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE PLATFORM. VIDAL SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, COST OF SUBSTITUTE SERVICES, PERSONAL INJURY, OR PROPERTY LOSS OR DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, ANY RELATIONSHIP BETWEEN YOU AND/OR ANY RECIPIENT, AND ANY CAREGIVER, EVEN IF VIDAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. VIDAL SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND VIDAL’S REASONABLE CONTROL. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL VIDAL’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE PLATFORM, CONTENT OR A VIDAL DISPLAY EXCEED THE AMOUNTS YOU HAVE PAID TO VIDAL FOR CARE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THE CLAIM OR ACTION. THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN VIDAL AND YOU.
You agree to indemnify and hold Vidal and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with your use of the Platform, the Care Services or the Vidal Display, your lack of authority to bind the Recipient to these Terms, the breach or violation of any of these Terms, or your violation of the rights of any third party, including any Caregiver.
7. Dispute Resolution; Arbitration
These Terms and any action related thereto will be governed by the laws of Ontario without regard to its conflict of laws provisions.
Agreement to Arbitrate
You and Vidal agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services or Content (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right to bring an individual action in small claims court. You acknowledge and agree that you and Vidal are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Vidal otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.
Vidal may immediately terminate our agreement, as evidenced by these Terms, or the offering of the Platform or any portion thereof, at any time for any reason, through notice as provided below. You may cancel your account at any time by calling us or by emailing us at [email protected] Upon any termination, discontinuation or cancellation of the offering of the Platform, the following provisions will survive: “About the Vidal Platform”, “Scheduling and Payment”, “Vidal Display,” “Content and Ownership,” “Caregivers and Care Services” “Disclaimers; Limitation of Liability; Indemnity”; “Dispute Resolution; Arbitration” and “General.”
Vidal may give notice by means of a general notice on the Platform, electronic mail to your email address in your account, or by written communication sent by first class mail or pre-paid post to your address in your account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Vidal, with such notice deemed given when received by Vidal, at any time by first class mail or pre-paid post to Vidal Home Care, 1 Yonge St #1801, Toronto, ON M5E 1W7, or upon receipt when sent by email to Vidal at [email protected]
You may not assign these Terms without Vidal’s prior written approval. Vidal may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Vidal’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Vidal’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Vidal in writing.
9. Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Vidal Home Care.
Vidal Home Care has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Vidal Home Care shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.